Please include your order number and the email address used during checkout when contacting us. Providing these details helps our team locate and review your purchase more efficiently.

For order-related questions, you can contact our customer-support team at service@gosolviana.com.

If your lighting product arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us promptly so our team can review the issue.

Because Gosolviana™ offers ceramic, travertine, glass, fabric shade, and other modern decorative lighting products, finishes, materials, shades, surface details, packaging, and protective components may vary by item.

Please include:

• Your order number.
• A clear description of the issue.
• Relevant photographs or videos, where appropriate.
• A photograph of the shipping label and exterior packaging.

After the issue has been reviewed and confirmed, we will provide an appropriate replacement, reshipment, refund, or return solution when the issue is attributable to us.

Please contact our customer-support team before shipping any merchandise back to us.

Do not automatically send returns to our registered business address. Once your return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.

We aim to respond to customer inquiries within 24 hours. Requests requiring further investigation with a shipping carrier, payment provider, fulfillment partner, return facility, or another relevant service provider may require additional review time.

• Product questions and lighting information.
• Existing order questions.
• Shipping and tracking inquiries.
• Payment-related questions.
• Damaged, defective, incomplete, or incorrect items.
• Return and refund requests.
• Other questions about your Gosolviana™ purchase.

For the fastest assistance, please provide your order number whenever your inquiry concerns an existing purchase.