Find helpful information about Gosolviana™ home lighting, including ceramic table lamps, travertine table lamps, glass table lamps, fabric shade table lamps, modern decorative lighting fixtures, orders, payment, processing, shipping, tracking, returns, refunds, cancellations, and customer support.
Gosolviana™ specializes in thoughtfully designed home lighting, including ceramic table lamps, travertine table lamps, glass table lamps, fabric shade table lamps, and modern decorative lighting fixtures created for contemporary everyday spaces.
Our collection focuses on warm contemporary minimalism, combining refined forms, natural-inspired materials, soft tones, and functional lighting to bring warmth, character, and timeless beauty to everyday spaces.
We make every effort to present products accurately, but slight differences in color, texture, finish, material character, and appearance may occur due to lighting conditions, screens, and the natural characteristics of certain materials.
Yes. Materials such as travertine may naturally include variations in tone, veining, texture, pores, and surface character. These variations are part of the natural material and can make each piece visually distinctive.
Our lighting is designed with everyday home environments in mind. Please follow the product-specific installation, bulb, voltage, cleaning, and care instructions provided with your purchase.
For routine care, switch off and unplug the light before cleaning. Use a soft, dry or appropriately damp cloth according to the material and product instructions. Avoid abrasive cleaners, excessive moisture, and harsh chemicals unless specifically permitted by the product instructions.
Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotions, or unusually high order volume, processing may require up to 5 business days.
Estimated carrier transit time for supported United States destinations is generally 10–15 business days after dispatch. Actual delivery time may vary depending on the destination, carrier conditions, weather, and other circumstances.
Standard shipping is currently a flat $5.99 for supported U.S. orders. The final shipping charge is displayed at checkout.
Depending on inventory availability, product location, and destination, orders may be fulfilled from our facilities or designated fulfillment partners. The shipment origin may differ from our registered business address.
Once your order has been dispatched and tracking becomes available, shipping or tracking information will normally be sent to the email address provided during checkout.
Contact service@gosolviana.com with your order number. We will review the available shipment information and contact the relevant service provider where appropriate.
Check the delivery area, mailbox, household members, building reception, neighbors, and the carrier where appropriate. If the parcel still cannot be located, contact us for further review. A “Delivered” status does not automatically prevent us from reviewing your claim.
Contact us as soon as possible. We will make reasonable efforts to cancel or update an order before fulfillment begins, but changes cannot be guaranteed after processing or fulfillment has started. No cancellation fee is charged when an order is successfully canceled before fulfillment.
Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions stated in our Return and Refund Policy.
Email service@gosolviana.com with your order number, the item you wish to return, the reason for the return, and relevant photographs or videos where appropriate.
Please do not automatically send merchandise to our registered business address. After your request has been approved, customer support will provide the appropriate return warehouse address and return instructions.
Customers are generally responsible for shipping costs on preference-based returns. If a confirmed problem was caused by an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.
After an approved return has been received and inspected, an eligible refund is initiated to the original payment method within 5–10 business days. Your payment provider may require additional time to post the credit to your account.
Contact us promptly with your order number and relevant photographs or videos. After review, we will provide an appropriate replacement, refund, reshipment, or return solution for a confirmed error attributable to us.
Bulb requirements vary by lighting model. Please refer to the individual product listing and included product instructions for the recommended bulb type, base, wattage, and compatibility before installation.
Many modern lighting fixtures are compatible with LED bulbs, but compatibility depends on the specific product. Please check the product specifications for the applicable bulb type, wattage, and socket requirements before use.
Installation requirements vary by product. For products requiring electrical wiring or hardwiring, installation should be performed according to applicable local requirements and by a qualified professional when appropriate. Always follow the supplied installation instructions.
First confirm that the bulb, power source, switch, and connections are correctly installed according to the product instructions. If the issue continues, contact service@gosolviana.com with your order number and a description or video of the issue so our support team can assist.
Contact Gosolviana™ customer support with your order number or a clear description of your question. We aim to respond within 24 hours.